| Frequently Asked Questions |
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Q: How do I know what size to order? A: Choose the item you wish to order by clicking on the style #. All customized tops have a “What’s my size” red button to use for sizing. You will be asked to provide measurements to help determine the size you need. On pants, labs, and scrubs, there are pull down windows and size charts to help you determine the size needed. Q: What payment option do I choose if my order is being paid by a government agency on my behalf? A: Place your order based on the requirements for your program. At the payment option, choose mail in payment. In the comment section, please give the name of the agency, your agent’s name, phone number, and fax number. We will receive your order and begin the process of approval by contacting your agent. Once approval has been received in our office, you will be contacted via e-mail. The order will ship within 7-10 business days after it is approved for payment. Q: What if I forgot my username and password? A: Please contact our office to obtain your username and password This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Q: When will my order ship? A: You will receive an order confirmation via e-mail once your order has been received for processing. Once the order has shipped, you will receive another e-mail confirming your package has shipped. This e-mail will include a tracking number for UPS tracking. Q: How do I get my school’s pass code? A: Each school distributes a unique pass code to their students. Please look in the paperwork provided by your institution. If you are unable to find the pass code, you may e-mail our office at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Please include the following information in the e-mail, your school’s full name, location, and program of study. Q: How do I make an exchange or get a refund? A: Go to the home page www.meridys.com and click on the exchange tab at the top. A link to the return/exchange form will appear. This form will include all the information needed to process your return. Print the form out, fill it in carefully, and send it in with your merchandise for returning. |