Frequently Asked Questions
Q: How do I get my school’s passcode?
A: Each school distributes a unique passcode to their students. Please look in the paperwork provided by your institution. If you are unable to find the passcode, you may e-mail our office at email@example.com. Please include the following information in the e-mail, your school’s full name, location, and program of study.
Q: What if I forgot my username and password?
A: Please contact customer service to obtain your username and password at firstname.lastname@example.org.
Q: How do I know what size to order?
A: Choose the item you wish to order by clicking on the style #. All customized tops have a “What’s my size” red button to use for sizing. On pants, labs, and scrubs, there are size charts to help you determine the size needed.
Q: How do I insert my sleeve bands?A: Please refer to our video for How to Insert Your Bands.
Q: Does my top automatically come with the required embroidery, sleeve band and or patch?
A: Yes. Your tops will include these items if required by your program. You do not have to order them separately.
Q: What payment option do I choose if my order is being paid by a government agency on my behalf?
A: Please refer to our 3rd Party Billing page for more information.
Q: When will my order ship?
A: You will receive an order confirmation via e-mail once your order has been received for processing. Processing typically takes 12 to 14 days. Once the order has shipped, you will receive another e-mail confirming your package has shipped. This e-mail will include a tracking number.
Q: How will my order ship?
A: Order will be ship via USPS, Fedex or UPS as needed.
Q: Package tracking indicates my order has arrived but I cannot locate it. What do I do?
A: If you live in an apartment complex, please check with the office. Otherwise, please contact our customer service team and we will be more than happy to provide assistance.
Q: How do I make an exchange or get a refund?
A: To make an exchange or to receive a refund, please view our Returns & Exchanges page and fill out the form. Once submitted, you will receive an email with further instructions.