Frequently Asked Questions
Q: How do I get my school’s passcode?
A: Each school distributes a unique passcode to their students. Please look in the paperwork provided by your institution. If you are unable to find the passcode, you may e-mail our office at firstname.lastname@example.org. Please include the following information in the e-mail, your school’s full name, location, and program of study.
Q: What if I forgot my username and password?
A: Please contact customer service to obtain your username and password at email@example.com.
Q: How do I know what size to order?
A: Choose the item you wish to order by clicking on the style #. All customized tops have a “What’s my size” red button to use for sizing. On pants, labs, and scrubs, there are size charts to help you determine the size needed.
Q: How do I insert my sleeve bands?A: Please refer to our video for How to Insert Your Bands.
Q: Does my top automatically come with the required embroidery, sleeve band and or patch?
A: Yes. Your tops will include these items if required by your program. You do not have to order them separately.
Q: What payment option do I choose if my order is being paid by a government agency on my behalf?
A: Please refer to our 3rd Party Billing page for more information.
Q: When will my order ship?
A: You will receive an order confirmation via e-mail once your order has been received for processing. Processing typically takes 3-4 weeks, but can take up to 6 weeks. Once the order has shipped, you will receive another e-mail confirming your package has shipped. This e-mail will include a tracking number.
Q: How will my order ship?
A: Order will be ship via USPS or UPS as needed.
Q: Package tracking indicates my order has arrived but I cannot locate it. What do I do?A: If you live in an apartment complex, please check with the office. Otherwise, please contact your local postal service with your tracking number for assistance. If they still cannot provide service, please contact our customer service team.
Q: How do I make an exchange or get a refund?
A: To make an exchange or to receive a refund, please view our Returns & Exchanges page and fill out the form. Once submitted, you will receive an email with further instructions.